Privacy Policy
Last updated: March 2026
Who We Are
East Bridge Appliance Repair provides appliance repair services in Brooklyn, New York. Our business phone number is (347) 709-0953.
Information We Collect
When you contact us by phone or through our website, we may collect the following information:
- Phone number — used to respond to service requests and schedule repair appointments
- Name and service address — when provided during a call or service request
- Call information — such as call time, duration, and voicemail messages
Call Recording and Transcription
Calls to our business phone number may be recorded or transcribed using automated systems in order to capture service requests, improve customer service, and ensure accurate scheduling.
Automated Call Assistance
When our team is unavailable, calls may be answered by an automated assistant that collects information about your appliance repair request so a technician can follow up.
How We Use Your Information
We use collected information to:
- Schedule appliance repair appointments
- Respond to customer inquiries and missed calls
- Confirm service requests
- Improve service response and scheduling
We do not sell or share your personal information with third parties for marketing purposes.
Third-Party Services
We use third-party service providers to operate our phone system and website.
- OpenPhone — business phone system used for call handling, voicemail, and call logs.
- QUO / Sona — automated call assistant used to capture service requests and generate call transcripts.
These providers process information according to their own privacy policies.
Cookies and Analytics
Our website uses minimal cookies necessary for basic website functionality. We do not currently use advertising cookies or third-party tracking pixels.
Data Retention
We retain call records and contact information only as long as necessary to respond to service requests and operate our business.
Your Rights
You may request deletion of your call records or contact information by contacting us at (347) 709-0953.
Contact
If you have any privacy-related questions, please contact East Bridge Appliance Repair at (347) 709-0953.